Platform Compatibility
VoIP Platform Compatibility
Every VoIP platform has different audio format requirements. Lucy delivers recordings in the exact specification your phone system needs, with no conversion errors and no upload failures.
3CX Phone System
Format: WAV
Encoding: PCM (linear)
Sample Rate: 8 kHz
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Microsoft Teams Phone
Format: WAV, MP3, or WMA
Encoding: Linear PCM (for WAV)
Sample Rate: 8 kHz or 16 kHz
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Gamma Horizon
Format: WAV
Encoding: µ-Law (Mu-Law)
Sample Rate: 8 kHz
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RingCentral & BT Cloud Work
Format: WAV, MP3
Encoding: CCITT u-Law (G711a)
Sample Rate: 8 kHz
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8x8 Work & Contact Centre
Format: WAV, MP3 (Work) / WAV only (Contact Centre)
Encoding: PCM
Sample Rate: 8 kHz
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BT Cloud Voice
Format: WAV only
Encoding: µ-Law
Sample Rate: 8 kHz
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Mitel MiVoice
Format: WAV
Encoding: u-Law/A-Law (Business) / A-Law ONLY (Office)
Sample Rate: 8 kHz
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Vonage Business Communications
Format: WAV, MP3
Encoding: u-Law/A-Law/PCM
Sample Rate: 8 kHz
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Cisco Webex Calling
Format: WAV only
Encoding: u-law/A-law/PCM
Sample Rate: 8 kHz or 16 kHz
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Avaya IP Office & Cloud Office
Format: WAV (IP Office) / WAV, MP3 (Cloud Office)
Encoding: PCM (IP Office) / u-Law/PCM (Cloud Office)
Sample Rate: 8/16/22 kHz (IP Office) / 8 kHz (Cloud Office)
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Switching phone systems? Read our guide to migrating your IVR recordings.
VoIP Migration Guide