VoIP Platform Compatibility
Professional IVR Recordings for 8x8
Professional IVR recordings for 8x8 Work and Contact Centre. WAV and MP3 format, under 5MB. Upload-ready auto attendant greetings delivered fast.
8x8 serves UK businesses of all sizes with its Work and Contact Centre platforms. The audio requirements differ between 8x8 Work (WAV or MP3) and 8x8 Contact Centre (WAV only, 8 kHz, 16-bit). Lucy delivers files formatted for whichever 8x8 product you use.
Audio Format Specifications
| Specification | 8x8 Requirement |
|---|---|
| Format | WAV, MP3 (Work) / WAV only (Contact Centre) |
| Encoding | PCM |
| Sample Rate | 8 kHz |
| Bit Depth | 16-bit |
| Channels | Mono |
| Max File Size | 5 MB |
Source: 8x8 Support
How to Upload Your Recording to 8x8
Log in to 8x8 Admin Console, navigate to Phone System, then Auto Attendants. Select the auto attendant you want to edit, choose the greeting option, and upload your audio file.
Why Professional Recording Matters
8x8 Contact Centre has strict WAV-only requirements at 8 kHz, 16-bit mono. Professional recordings ensure compatibility across both 8x8 Work and Contact Centre without conversion issues.
What Lucy Delivers
WAV (PCM, 8 kHz, 16-bit, Mono) and MP3, compatible with both 8x8 Work and Contact Centre.
Ready to Sound Professional on 8x8?
Get broadcast-quality IVR recordings delivered in the exact format your 8x8 system requires. No conversion headaches.