VoIP Platform Compatibility
Professional IVR Recordings for RingCentral & BT Cloud Work
Professional IVR recordings for RingCentral and BT Cloud Work. WAV or MP3 format, up to 20MB. Auto-Receptionist greetings delivered in 24hrs.
RingCentral powers both its own platform and BT Cloud Work in the UK, serving enterprises and large SMEs. Whether you use RingCentral directly or through BT's Cloud Work product, Lucy delivers recordings in WAV or MP3 format ready for your Auto-Receptionist.
Audio Format Specifications
| Specification | RingCentral Requirement |
|---|---|
| Format | WAV, MP3 |
| Encoding | CCITT u-Law (G711a) |
| Sample Rate | 8 kHz |
| Bit Depth | 8-bit |
| Channels | Mono |
| Max File Size | 20 MB |
Source: RingCentral Support
How to Upload Your Recording to RingCentral
Log in to RingCentral Admin Portal, navigate to Phone System, then Auto-Receptionist, then IVR Menu. Select your greeting and upload the audio file.
Why Professional Recording Matters
While RingCentral accepts both WAV and MP3, the recommended format is u-Law encoded WAV for optimal quality. Professional recordings ensure the best possible audio within the telephony constraints.
What Lucy Delivers
WAV (u-Law, 8 kHz, 8-bit, Mono) and MP3, both ready for RingCentral and BT Cloud Work.
Ready to Sound Professional on RingCentral?
Get broadcast-quality IVR recordings delivered in the exact format your RingCentral system requires. No conversion headaches.